About CLV
Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.
About the Role
We have an exciting opportunity available for an experienced Customer Support Agent to join us at the Student Village Melbourne. Working hours are 5 days a week from 9am – 5pm from Monday to Friday.
Reporting to the Operations Manager, this person will possess energy, positivity, initiative and be committed, flexible, confident and team-focused. The candidate should demonstrate integrity and high ethical standards.
Key Responsibilities
- Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors.
- Assist residents with account enquiries, information on support services, local area information and facilities information.
- Assist with property inspections.
- Ensure that high levels of detail and accuracy are applied to customer records.
- Ensure all associated policies and procedures are followed.
- Provide accurate and timely information to prospective residents.
- Create a positive impression for all prospective customers.
- Promote a customer first culture and ensure customer expectations are met or exceeded.
Skills and Experience
- Commitment to consistently delivering the highest levels of customer service.
- Experience in a similar role, preferably in an accommodation setting.
- Excellent verbal and written communication skills
- Excellent organisational and planning skills.
- Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and social media.
- Current National Police Check and Working with Children Check.
How to Apply
To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the ‘Operations Manager'.
Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.
Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.
Only direct applications from candidates will be considered.
Applications must be received by Friday, 10th May 2024
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