About CLV
Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.
Job Description
An exciting full time, fixed term contract opportunity has become available for a Residential Administrator, reporting to the Village Manager.
The Residential Administrator is responsible for supporting the efficient and effective operation of the accommodation and administration across the Village. The Residential Administrator responsibilities include but are not limited to, securing new and returning residents, resident enquiries and associated activities, supporting the management in Village operations and the administration of the Village. The key areas within this role are as follows:
Key areas of the role include:
- Administration – managing the Village booking data base and reception services
- Occupancy – managing retention sales, new booking allocations and all aspects of general occupancy
- Operations – in collaboration with the Village Manager oversee resident related operational requirements
- Car Parking – manage car parking bookings and logistics, including enforcement.
- Compliance – manage resident contractual compliance and adherence to financial obligations (debt management)
Desired Skills and Experience
Essential criteria for this role include the following experience and skills:
- 2 – 3 years’ experience in the hotel / accommodation / service apartment industry or related customer service field.
- Highly committed to the customer service experience with the ability to demonstrate effective leadership skills in a high-volume customer service environment.
- Demonstrated experience in reservations and revenue management.
- Well-developed management and supervisory skills and the ability to effectively communicate with and manage or coordinate teams.
- Excellent verbal and written communication skills that help foster and promote positive relationships with stakeholders and residents.
- Excellent organisational and planning skills, with the ability to meet tight deadlines and manage competing priorities, without compromising accuracy and customer service.
- Previous operational administration experience.
- Computer literate, with proficiency in the Microsoft Office suite, database management systems (preferably StarRez) and web content management systems.
To apply for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the Village Manager, by clicking ‘Apply Now’.
Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.
The preferred applicant will be required to undergo and successfully complete any relevant background checks.
Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.
Only direct applications from candidates will be considered.
.png)
