Campus Living Villages (CLV) is a global leader in on-campus student accommodation, with over 28,000 beds across Australia, the UK, and the US. We’re not just about beds, we’re about building vibrant, supportive, and fun student communities.
At CLV, we live our values: Care, Accountability, Integrity, and Teamwork. We’re proud of our inclusive, collaborative culture and are looking for people who want to make a difference in students’ lives.
Job Description
The Role – What You’ll Be Doing
As a Customer Service Agent (CSA), you’ll be the go-to person for all things Village life, the friendly face that helps students feel welcome, supported, and part of the community from the moment they arrive.
You’ll be delivering standout service across every touchpoint. Whether it’s face-to-face, over the phone, through emails, or on socials. One minute you’ll be tracking down a parcel, the next you might be calming a Wi-Fi crisis or answering questions about contracts and upcoming events, with a smile.
Here’s a glimpse of your day-to-day:
Desired Skills and Experience
What we’re looking for:
A people-person with great chat and next-level listening skills
A multitasking master who thrives on staying organised under pressure
Someone who’s happy rolling up their sleeves to get the job done, no matter what it is
Tech-savvy with Microsoft Office, social media, and database systems like StarRez
You know your way around an Instagram story and can whip up a Canva post like a pro
You’ve worked in customer service, hospitality, admin, or sales before – bonus if it was in a student or campus setting!
Bonus points if you:
Have a passion for student life and get what it's like living on campus
Bring the vibes – friendly, upbeat, energetic, and approachable
Have experience juggling multiple priorities (and still smile doing it)
Hold a qualification in marketing, tourism, hospitality or similar (or have experience instead)
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