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Customer Support Agent

30/05/2025
13/06/2025
Casual
Greater Sydney
Customer Service

About CLV

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.
CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team!

Job Description

At Campus Living Villages, we are seeking a dedicated Customer Support Agent to join our Operations team in Greater Sydney. This casual position falls under the category of Customer Service and offers an exciting opportunity to contribute to the overall satisfaction of our residents and guests. As a Customer Support Agent, you will be responsible for:

  • Providing exceptional customer service to residents and guests, addressing enquiries and concerns with professionalism and efficiency.
  • Assisting with general administrative tasks related to resident services, including processing applications, maintaining records, and coordinating communication.
  • Responding to maintenance requests and coordinating with relevant teams to ensure prompt resolution of issues.
  • Supporting the operations team in delivering a welcoming and inclusive living environment through active engagement with residents.
  • Contributing to the development and implementation of initiatives aimed at enhancing the overall resident experience.

The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong commitment to delivering outstanding customer support. If you are passionate about fostering a positive community atmosphere and thrive in a dynamic customer service role, we encourage you to apply for this exciting opportunity. Join us at Campus Living Villages and play a key role in creating an exceptional living experience for our residents.

Desired Skills and Experience

Technical Skills
>        Proven ability to meet or exceed targets, with a strong understanding of business principles.
>        Excellent verbal communication skills that promote positive relationships with stakeholders and residents.
>        Excellent organisational and planning skills, with the ability to meet tight deadlines and manage competing priorities, without compromising accuracy and customer service.
>        Computer literate, with proficiency in Microsoft Office suite, Adobe In-Design, database management systems such as StarRez and web content management systems.
>        Advanced knowledge in the use of all social media channels.
>        Well-developed written communication skills.
>        Ability to operate within delegated budgets.
>        An understanding of Campus Life and University support structures would be highly regarded.
 
 
Personal Skills
>        Demonstrated enthusiasm and energy for the Village with a proven ability to work with and relate to young adults.
>        An outgoing, enthusiastic, charismatic and ambitious personality
>        Team focussed, with a track record of working towards the achievement of team goals.
>        Uses initiative to resolve issues and find solutions.
>        Must possess an ability to act in an independent, mature, confident, flexible, trustworthy and discreet manner, preserving the confidentiality of information.
>        Demonstrate high ethical standards, integrity and commitment in all aspects of work.
>        A demonstrated affinity with students and young adults, together with knowledge and understanding of the pressures affecting such students will be highly regarded.
 
Experience 
>        Previous experience in an operational administration and / or sales focussed role.
>        Experience in a service based industry, with a commitment to customer service.
 
Qualifications 
>        Hold a formal hospitality or business qualification (such as marketing, hospitality, tourism etc.) in a relevant area, attained at University or other tertiary educational institution or relevant experience.
>        A current Australian drivers’ licence.
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