| Technical Skills |
| > Demonstrated passion for driving business with proven ability to meet or exceed sales or occupancy targets, with a strong understanding of business principles. |
| > Commercial acumen with proven ability to effectively gather and analyse information and identify market trends, opportunities and risks |
| > Excellent verbal communication skills that help foster and promote positive relationships with stakeholders and residents. |
| > Excellent organisational and planning skills, with the ability to meet tight deadlines and manage competing priorities, without compromising accuracy and customer service. |
| > Well-developed written communication skills with the ability to draft formal communication documents and business reports. |
| > Computer literate, with proficiency in Microsoft Office suite, database management systems (preferably StarRez) and web content management systems. |
| > Demonstrated enthusiasm and energy for the Village with a proven ability to work with and relate to young adults |
| > Proven ability to operate within delegated budgets. |
| > An understanding of Campus Life and University support structures would be highly regarded. |
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| Personal Skills |
| > Passion for driving business, achieving or exceeding targets and objectives |
| > An ability to build and foster relationships and interact appropriately with people on a range of different levels. |
| > Strong focus on delivering outstanding results and experiences for customers and other stakeholders. |
| > Commitment to delivering the highest levels of customer service |
| > Team focussed, with a track record of significantly contributing towards the achievement of team goals |
| > Uses initiative to take responsibility, manage complaints, resolve issues and identify the best solutions. |
| > Must possess an ability to act in an independent, mature, confident, flexible, trustworthy and discreet manner, preserving the confidentiality of information. |
| > Demonstrate high ethical standards, integrity and commitment in all aspects of work. |
| > Understanding and adherence to the requirements of OHS legislation, Privacy and other legislation those impacts on your employment. |
| > A demonstrated affinity with students and young adults, together with knowledge and understanding of the pressures affecting such students will be highly regarded. |
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| Experience |
| > A minimum of three (3) years of experience in the hotel / accommodation / serviced apartment industry, with a commitment to customer service |
| > Demonstrated experience in a Reservations / Revenue Management role successfully managing occupancy levels within hotels or serviced apartments |
| > Previous operational administration experience. |
| > Leadership skills with previous experience managing a team or an employee |
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| Qualifications |
| > Diploma in Hotel or Business Administration and/or experienced in a customer service environment |
| > Any relevant background checks which may include National Police Checks |
| > A current Australian drivers’ licence. |
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