| Techincal Skills |
| > Excellent customer service skills and the ability to relate to customers. |
| > Possesses excellent negotiation, delegation and conflict resolution skills. |
| > Strong communication skills that promote positive interactions with stakeholders and residents. |
| > Demonstrated enthusiasm and energy for the Village with a proven ability to work with and relate to young adults while also maintaining professional boundaries. |
| > An understanding of Campus Life and University support structures. |
| > Computer literate, with proficiency in Microsoft Office suite and database management systems such as StarRez. |
| > Ability to operate within delegated budgets. |
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| Personal Skills |
| > Strong focus on delivering outstanding results and experiences for stakeholders especially customers. |
| > Uses initiative to resolve issues and find solutions. |
| > Able to remain calm and in control during potentially difficult situations. |
| > An ability to interact appropriately and maintain good working relationships with various stakeholders and people on a range of different levels including young people. |
| > Excellent organisational and planning skills, with the ability to meet tight deadlines and manage competing priorities, without compromising accuracy and customer service. |
| > Demonstrate high ethical standards, integrity and commitment in all aspects of work. |
| > Team focussed, but also able to operate confidently and effectively on an individual basis. |
| > Must possess an ability to act in an independent, mature, confident, flexible, trustworthy and discreet manner, preserving the confidentiality of information. |
| > Understanding and adherence to the requirements of OHS legislation, Privacy and other legislation those impacts on your employment. |
| > Availability to work shifts commencing in the late afternoon or early evening and finishing the following morning. The final work pattern will be determined in line with the business requirements of the Village, in conjunction with applicable contractual and employment law obligations. |
| > A demonstrated affinity with students and young adults, together with knowledge and understanding of the pressures affecting such students will be highly regarded. |
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| Experience |
| > Previous experience in a reception, front-desk or customer facing service role. |
| > Experience in a service based industry, preferably within a hospitality environment, with a commitment to customer service. |
| > Possesses leadership skills and management or supervisory experience would be highly regarded. |
| > Front Office Supervisor and Hotel Duty Manager experience would also be highly regarded. |
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| Qualifications |
| > A formal qualification preferably in hotel management or business administration in a relevant area, attained at University or another tertiary educational institution. |
| > Current First Aid and Resuscitation Certificates |
| > Any relevant background checks which may include National Police Checks |
| > A current Australian drivers’ licence |
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