Campus Living Villages (CLV) is a leading provider of student accommodation, with more than 20,000 beds owned, managed, or under development across Australia, the UK, and the US. We create quality living environments and vibrant student communities while fostering a workplace culture built on Care, Accountability, Integrity, and Teamwork. Join our supportive and inclusive team and make a positive impact every day.
Job Description
About the role
We're looking for a proactive, organised and customer-focused professional to join our South Brisbane team. A current Queensland RTA Registration Certificate is essential.
This is a varied role combining front desk customer service, tenancy administration and operational support. As the first point of contact for residents, visitors and prospective customers, you'll help create a positive resident experience while managing tenancy documentation, contracts, resident records and day-to-day administrative tasks. This permanent full-time role offers a consistent Tuesday to Saturday roster.
Key Responsibilities
Provide professional front desk support and exceptional customer service.
Manage resident applications, contracts, bond lodgements, renewals and resident records.
Support residents with enquiries and tenancy-related matters.
Process tenancy documentation and maintain accurate records in StarRez.
Conduct room inspections and support resident arrivals and departures.
Assist with account enquiries, payments, reporting and general administration.
Work collaboratively with Reservations and Village teams to deliver a seamless resident experience.
Desired Skills and Experience
About You
Current Queensland RTA Registration Certificate (essential).
Previous experience in customer service, reception, hospitality, accommodation, property or real estate, with confidence managing both front desk interactions and administrative responsibilities.
Friendly, approachable and confident communicating with people from diverse backgrounds.
Strong administration skills, attention to detail and ability to manage contracts, documentation and resident records accurately.
Highly organised, with the ability to manage competing priorities in a fast-paced environment.
Able to remain calm and professional during busy periods, including high volumes of face-to-face enquiries.
Confident learning new systems and technology; StarRez experience highly regarded.
Resilient, proactive and adaptable, with a practical approach to problem-solving and a willingness to support the wider team as needed.
Please note: Flexibility to support over the Christmas holiday period is required.
Why apply for this role?
Have a day off on your birthday on us
CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
Discount program (Flare) with discounts on every day and big-ticket items
Employee recognition awards and incentives
Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing
Campus Living Villages Welcomes You to Apply
Apply Now and submit your updated CV!
Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.
Applicants must possess a valid visa that grants working rights in Australia to apply.
Only direct applications from candidates will be considered.
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